Returns

Return shipping is the responsibility of the customer. We offer a 14-day return period on all items ordered directly from shop.kendatire.com. Any returned items must be in the same condition you received them in, including original packaging. Product returned to Kenda that has been used, is not in original packaging, or cannot be resold may result in no refund. No returns or exchanges on overstock or sale items.

If you purchased your Kenda product from another online seller or your local bike shop, please work with that business to process your return. Product returned to Kenda that was not purchased from Kenda will result in no refund.

If you purchased your Kenda product directly from Kenda, please follow these steps to initiate your return:

• Fill out our CONTACT US form choosing "Return" in the drop down menu under the "Reason for Contact" field.  A Kenda customer service representative will get back to you within 1-3 business days with return confirmation. If you do not receive a confirmation email, please check your spam or junk folders.
• Package the product up and clearly write your name and order number on the outside of the box. A returned package without a copy of your receipt may result in up to a 2 week delay in issuing of your refund or no refund at all.
• Send the package back to Kenda at:

Kenda Tire
Attn: BCWEB Returns
7095 Americana Pkwy
Reynoldsburg, OH 43068

Upon receipt of product, a refund will be issued within 7 business days to the credit/debit card used in the original transaction. A 15% restocking fee will be applied to any returned orders. Remember, any original shipping fees will not be refunded. Should you have any questions, please contact Kenda customer support.