Return shipping is the responsibility of the customer. We offer a 14-day return period on all items ordered
directly from shop.kendatire.com. Any returned items must be in the same
condition you received them in, including original packaging. Product returned
to Kenda that has been used, is not in original packaging, or cannot be resold
may result in no refund. No returns or exchanges on overstock or sale items.
If you purchased your Kenda
product from another online seller or your local bike shop, please work with
that business to process your return. Product returned to Kenda that was not
purchased from Kenda will result in no refund.
If you purchased your Kenda
product directly from Kenda, please follow these steps to initiate your return:
·
Email: bicycle@kendausa.com
with your original proof of purchase/order confirmation to initiate return. A
Kenda customer service representative will get back to you within 1-business
day with return confirmation. If you do not receive a confirmation email,
please check your spam or junk folders.
·
Package the product up and
clearly write your name and order number on the outside of the box. A returned
package without a copy of your receipt may result in up to a 2 week delay in
issuing of your refund or no refund at all.
·
Send the package back to
Kenda at:
Kenda Tire
Attn: BCWEB Returns
7095 Americana Pkwy
Reynoldsburg, OH 43068
Upon receipt of product, a refund will be issued within 7 business days
to the credit/debit card used in the original transaction. A 15% restocking fee
will be applied to any returned orders. Remember, any original shipping fees
will not be refunded. Should you have any questions, please contact Kenda
customer support at bicycle@kendausa.com |